At mobank, personal customer service is our first priority. We want to be there for you regardless of the time of day. Below are phone numbers and hours to make it easy to reach a mobanker or one of our trusted service partners when you need us.
mobank Business Hours
To reach a mobanker by phone or email:
8 a.m. to 8 p.m. Monday-Friday
9 a.m. to 6 p.m. Saturday
Email contact – INeedHelp@mobank.com
Debit Cards (Personal and Business)
Report a lost or stolen card– 1.800.500.1044
mobank Credit Cards (Personal and Business)
24/7 lost or stolen calling in U.S.– 1.866.839.3485
24/7 lost or stolen calling internationally – 1.727.227.2447
Debit and Credit Cards (Personal and Business)
A temporary block may be placed on a card when an attempted transaction is suspected of being fraudulent. The Fraud Department will attempt to call and verify the purchase, so it is important to keep us informed of any changes to your phone numbers. The block on an account may be released upon customer verification of a valid transaction.
If you suspect your card is being declined due to a fraud alert, please call:
24/7 Fraud Department – 1.800.437.9392.
Merchant Credit Card Services
During mobank hours, ask for Uschi – 816.881.6107
After-hours NPC (service partner) – 1.888.208.7231